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PORTFOLIO
Projects in the Spotlight
Telecoms
Symposium Call Center's product portfolio
Symposium Call Center Server is a complete communication solution for dynamic contact centers,
providing skill-based routing, seamless networking, comprehensive real-time reporting, and flexible call
handling.
Symposium Client applications
Participating in development and sustaining
(Release 1.0/1.1/1.5/3.0/4.0)
Technical skills deployed:
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Symposium Call Center Web Client
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Porting the Symposium Call Center Client system to
Web-based applications with 3-tier model.
Symposium Web Client is a browser-based thin client
compatible with Symposium Call Center Server
Release 4.0 or higher. It uses Internet Explorer to
connect to contact center management tools, reports
and real-time displays.
Technical skills deployed: Visual Basic 6.0, Visual
C++ 6.0, ASP/HTML, DCOM/ActiveX, ADO/RDS,
Crystal Report 8.0, Rational Rose, BoundChecker,
Windows Installer, ClearCase, MS Windows
NT/95/98/2000 with Sybase 11
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Symposium Agent
Participate in sustaining the Symposium Agent software, a client server-based application framework
that automates business applications using carrier network data or information provided by the caller
via touch-tone or speech recognition.
Technical skills deployed: Visual Basic, Visual C++, InterDev, Windows NT/2000 server with Nortel's
Telephony Service Provider Server, Internet Information Server (IIS) 5.0, Sybase database server,
Internet Explorer 4.x Web browser as Client.
KLab Sippy2
Sippy2 is a "lifeline" system on the IP network to route the emergency and important communication
exactly, utilizing the location and time information, and preventing identification of the caller (call back)
in emergency communication as well as malicious communication such as "impersonating".
Develop the SIP stack and SIP proxy server.
Technical skills deployed: C, SIP, SDP, TCP/IP, HTTP, S-MIME, Digest Authentication, MD5, Base64,
FreeBSD, Linux, X-Window
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